Privacy Policy

Marché de Noël Montreux SA is committed to protecting your privacy. Please contact us if you have any questions or concerns regarding the use of your personal data, and we will be happy to assist you. By using this site and/or our services, you agree to the processing of your personal data as described in this privacy policy.

Table of Contents

1. Definitions used in this policy
2. Data protection principles we follow
3. What rights do you have regarding your personal data?
4. What personal data do we collect about you?
5. How do we use your personal data?
6. Who else has access to your personal data?
7. How do we secure your data?
8. Information about cookies
9. Contact information

Definitions

• Personal Data – Any information relating to an identified or identifiable natural person.
• Processing – Any operation or set of operations performed on personal data or sets of personal data.
• Data Subject – A natural person whose personal data is being processed.
• Child – A natural person under the age of 16.
• We / Us – Marché de Noël Montreux SA
  

Data Protection Principles

We are committed to adhering to the following data protection principles:

• Processing is lawful, fair, and transparent. Our processing activities are based on legitimate grounds. We always consider your rights before processing personal data. We will provide information about the processing upon request.
• Processing is limited to the purpose. Our processing activities align with the purpose for which the personal data was collected.
• Processing is done with minimal data. We collect and process only the minimum amount of personal data necessary for any given purpose.
• Processing is time-limited. We will not keep your personal data for longer than necessary.
• We will strive to ensure the accuracy of the data.
• We will strive to ensure the integrity and confidentiality of the data.

Your Rights Regarding Your Personal Information

The data subject has the following rights:

1. Right to Information – This means you have the “right to know” if your personal data is being processed, what data is collected, its source, why and by whom it is processed.
2. Right of Access – This means you have the right to access the data you have provided or that has been collected about you. This includes your right to request and obtain a copy of your collected personal data.
3. Right to Rectification – This means you have the right to request the correction or deletion of personal data that is inaccurate or incomplete.
4. Right to Erasure – This means that, under certain circumstances, you can request that your personal data be erased from our records.
5. Right to Restrict Processing – This means that under certain conditions, you have the right to restrict the processing of your personal data.
6. Right to Object to Processing – This means that in certain cases, you have the right to object to the processing of your personal data, for example, in the case of direct marketing.
7. Right to Object to Automated Processing – This means you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You can exercise this right whenever profiling has legal effects on you or significantly affects you.
8. Right to Data Portability – You have the right to obtain your personal data in a machine-readable format or, where feasible, through direct transfer.
9. Right to Lodge a Complaint – If we refuse your request under the access rights, we will provide you with the reason for our refusal. Please contact us if you are dissatisfied with how your request has been handled.
10. Right to Seek Assistance from a Supervisory Authority – This means you have the right to seek assistance from a supervisory authority and to other legal remedies such as claiming damages.
11. Right to Withdraw Consent – You have the right to withdraw any consent given for the processing of your personal data.

Data We Collect

Information You Provide to Us

This may include your email address, name, billing address, personal address, etc., primarily information needed to deliver a product/service to you or to improve your customer experience with us. We record the information you provide so that you can comment or perform other activities on the website. This information includes, for example, your name and email address.

Information Collected Automatically About You

This includes information stored automatically by cookies and other session tools. For example, your cart information, IP address, purchase history (if applicable), etc. This information is used to enhance your customer experience. When you use our services or view content on our website, your activities may be recorded.

Information from Our Partners

We collect information from our trusted partners, with confirmation that they have legitimate reasons to share this information with us. This includes information you have directly provided to them or information they have collected about you for other legitimate reasons. See our list of partners:

• Ergopix Sàrl
• Infomaniak Network SA

Public Information

We may collect information about you that is publicly available.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide you with our service. This includes, for example, registering your account; providing other products and services you have requested; providing you with promotional items upon request and communicating with you regarding these products and services; communicating and interacting with you; and informing you of any changes to any service.
• To enhance your customer experience.
• To comply with a legal or contractual obligation.

We use your personal data for legitimate reasons and/or with your consent. Due to the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

• To identify you.
• To provide a service or send/offer you a product.
• To communicate, either in the context of sales or billing.

Based on legitimate interest, we process your personal data for the following purposes:

• To send you personalized offers (from us and/or our carefully selected partners);
• To administer and analyze our customer base (purchase behavior and history) to improve the quality, variety, and availability of the products/services offered/provided;
• To conduct customer satisfaction surveys.

As long as you have not informed us otherwise, we may offer you similar or identical products/services based on your purchase history/browsing behavior on the site, in our legitimate interest. With your consent, we process your personal data for the following purposes:

• To send you newsletters and promotional campaigns (from us and/or our carefully selected partners);
• For other purposes for which we have asked for your consent.

We process your personal data to fulfill legal obligations and/or use your data for legal provisions. We reserve the right to anonymize the collected personal data and use this data. We will only use data outside the scope of this policy if it is anonymized. We keep your billing information and other information collected about you for as long as necessary for accounting purposes or other legal obligations, but no longer than 3 years. We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. To do this, we will ensure that:

• The link between the purposes, context, and nature of the personal data is appropriate for further processing;
• The further processing does not harm your interests; and
• There are appropriate safeguards for the processing.

We will inform you of any further processing and purposes.

Who Else Can Access Your Personal Data?

We do not share your personal data with outsiders. In certain cases, personal data about you is provided to our trusted partners to enable them to provide the service or to enhance your customer experience. We share your data with:

• Our processing partners:
  • Ergopix Sàrl
  • Infomaniak Network SA

We only work with processing partners who can ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or officials when legally required to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds.

How We Secure Your Data

We do our best to protect your personal data. We use secure protocols for data communication and transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for potential vulnerabilities and attacks. Even though we do our best, we cannot guarantee the security of information. However, we are committed to informing the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will take all reasonable steps to prevent security breaches and assist authorities in the event of a breach. If you have an account with us, please remember to keep your username and password confidential.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and Other Technologies We Use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user navigation paths within pages, and collect information about users. This is done to personalize and enhance your experience with us. A cookie is a small text file stored on your computer. Cookies store information used to help the functioning of sites. We can only access cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain functions.

We use cookies for the following purposes:

• Necessary Cookies: These cookies are essential for you to use certain important features on our website, such as logging in. These cookies do not collect any personal information.
• Functionality Cookies: These cookies provide features that make using our service more convenient and offer more personalized features. For example, they may remember your name and email address in comment forms so you don’t have to re-enter this information the next time you comment.
• Analytics Cookies: These cookies are used to track the use and performance of our website and services.
• Advertising Cookies: These cookies are used to deliver ads that are relevant to you and your interests. They are also used to limit the number of times you see an ad. They are generally placed on the website by advertising networks with the permission of the site operator. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Most often, targeting or advertising cookies will be linked to the functionality of the site provided by the other organization.

You can delete cookies stored on your computer through your browser settings. The following links show you how to adjust cookies based on your browser:

• If you use Internet Explorer
• If you use Firefox
• If you use Google Chrome
• If you use Safari

We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can review here. If you wish to disable tracking by Google Analytics, please install this extension in your browser:

https://tools.google.com/dlpage/gaoptout

Chatbot

The Chatbot (“Christmas elf assistant”) available on this site is based on the Chatbase service. By using this functionality, you accept that the messages sent may be consulted and analyzed by the staff of Marché de Noël Montreux SA, with the aim of optimizing the responses given by this service.

Contact Information

Supervisory Authority

• Email: contact20@edoeb.admin.ch
• Phone: +41 31 322 4395

Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy.

In case of translation of this privacy policy into other languages, only the French version shall prevail.

Last modified on 11.09.2024